Emory Hill’s Property Management Department oversees the management of residential and commercial assets and evaluates and maintains the healthy performance of each property. We are committed to our tenants and strive to preserve a positive Tenant-Landlord relationship. Certified professionals assure compliance with government regulations and safety codes, providing recommendations and documentation to building owners.

NAI Emory Hill provides full service property management and related services to clients throughout the mid-Atlantic region.

Our portfolio under management consists of over five million square feet of office, industrial and retail space and several thousand multi-family units. We manage self-owned assets along with those of outside individuals, investment groups, financial institutions and institutional owners.

With over three decades of successfully managing our own portfolio, we have developed a sophisticated process to effectively manage all types of real estate.

Our third party clients benefit from our unique ability to manage from an owner’s perspective, thus helping to maximize property values and cash flows.

We view property management as a partnership and aim to leverage our relationships to the benefit of our entire clientele.

As Delaware’s only full-service property management firm, our clients can benefit from in-house brokerage, maintenance and construction divisions as well.

Having all of these resources under one roof enhances our ability to meet the diverse needs of our clientele thus allowing us to respond quickly and manage proactively.

Our affiliation with NAI Global, a global partnership of real estate service providers, gives us broad access to market insight, tenant and corporate connections and industry best practices.

Professional property managers and maintenance staff are available to manage each site 24 hours a day, 365 days a year, with on-call service. All service and maintenance calls are directed to a central location and responses are
made in a timely manner, while emergencies are handled immediately.

All management, maintenance and accounting functions are supported by sophisticated reporting procedures and professional applications through state-of-the-art accounting and management systems.

We also ensure compliance with lease documents and insurance standards for both the tenant and the landlord and ensure that all governmental guidelines are met.

We serve as liason for both the landlord and the tenant, providing a streamlined communication system.

NAI Emory Hill property managers are trained in policies and procedures regarding the development and implementation of risk management plans, emergency services, property appearance, maintenance and safety.

Our local offices also engage in environmental risk management, maintaining the environmental condition of a property, tenants’ use of the property, and products tenants use onsite.

From safety, legal compliance and financial standpoints, our practices minimize risk to owners, on-site employees and tenants.

At NAI Emory Hill we give owners a world of property management solutions. Working closely with each property owner we provide local market expertise and leadership combined with access to a national and global network of tenants and best practices as an affiliate of NAI Global. Our goal is to elevate property demand to increase asset value and enhance net income while providing excellent service and reducing operating expenses – all while maintaining a high level of tenant satisfaction.

Initial Services
Start-up procedures are designed to determine the project’s basic requirements and consist of the following:
• Site inspection and preparation of a prioritized punch list.
• Implementation of a preventive maintenance program for all major systems including heating, ventilation, air conditioning,
plumbing, electrical, roofing, floor covering, etc., if necessary.
• Preparation of a formal operating budget for the fiscal year, including a recommended coding logic and resulting chart
of accounts.
• Creation of a complete set of property management and accounting files which include, but are not limited to, contracts,
monthly management reports, correspondence, paid bills, general ledgers, and other pertinent documentation.
• Format recommendation for accounting record retention, whether or not accounting services are provided.
• Review of existing contracts and sub-contractors to determined standards of quality, service and pricing. Where
necessary, contracts will be put out for market bid to maintain competitive costs.
• Abstract all leases and issue letters to all tenants, providing them with rental payment information, 24-hour emergency
contact information, and updating insurance certificates and contact information.

Annual Services
Annual Review Services evaluate the current year’s performance and implement adjustments:
• Current operating results review. Implementation of any required corrective action.
• Preparation of annual operating budget based on the previous years to measure actual performance.
• Review of all existing contracts. When necessary, placement for competitive bid.
• Review of leasing, marketing strategies and occupancy factors.
• Recommendation and implementation of marketing plan.
Monthly Services
Monthly services are provided on an ongoing basis, and encompass the following:
• Billing and collection of all rents and fees.
• Documentation of leasing and marketing activities.
• Site inspections.
• Requisition of necessary supplies and services.
• Approval, coding and processing of all invoices.
• Coordinated scheduling of all sub-contractor activity.
• Monthly financial variance reports
• Monthly physical inspection reports
• Tenant maintenance logs
• Documentation of deed violations, when applicable to the property.
On-Call Maintenance
We currently employ qualified Type A Mechanics and Type B Maintenance Technicians. Maintenance is provided on a 24 hour basis. All
emergencies are handled immediately. Our staff is instantly available through both mobile and electronic communications and vehicles
are equipped with all necessary tools. Contracted maintenance clients also have access to our on-line service request system.
Other Services
Other services consist of, but are not limited to the following:
• Provide real estate services by leasing and marketing space availabilities on an ongoing basis.
• Attend professional meetings and represent owner when requested.
• Set-Up dedicated emergency telephone contact system.
• Update, monitor, and assure compliance with all government regulations, and safety and maintenance codes.
• Assist in construction and design process.
• Perform complete asset evaluation to assure profitability.
• Maintain positive Tenant/Landlord relationship.

General services include:

• Accounting
• Energy management systems
• Operating and capital budgeting
• Building inspections
• Preventative and 24/7 maintenance programs
• The contracting and oversight of services such as:
  • Elevator
  • Extermination
  • Fire protection
  • Generator
  • HVAC
  • Janitorial
  • Landscaping and grounds maintenance
  • Roofing and gutters
  • Security and alarm monitoring
  • Snow removal
  • Trash removal
  • UPS systems
  • 24-hour emergency services
  • Utility management
  • Warranty administration
  • Parking lot maintenance

Additional Services

• Advisory & Planning
• Transaction Management
• Project Management
• Portfolio Management
• Property Inspection
• Vendor Contracts
• Transition Management
• Annual Budgets
• Common Area Billings
• Lease Enforcement
• Key Notification Dates
• Cross Easements
• Capital construction
• Tenant relations